Holiday Policy - Returns & Exchanges
During the busy holiday season our return time frame is extended for purchases made November 1-December 31. For returns with receipt that we receive by January 31, you will be credited in the original form of payment.
We will gladly accept your return by mail of unwashed and unworn merchandise with all tags and labels attached. Unwashed and unworn merchandise with all tags and labels attached can also be returned or exchanged in store.
Customized jerseys and clearance merchandise are final sale and cannot be returned or exchanged.
You will be credited for a return with receipt that we receive within 30 days of purchase. Your credit will be in the original form of payment or as a merchandise exchange (in store only). For returns by mail, your credit will be issued within two weeks of return package delivery.
We cannot process exchanges via mail.
Returns by Mail
- On your receipt, circle the item(s) you would like to return for a credit. Sending without a receipt? Provide your order number, name, email address and a list of the items you would like to return for a credit*.
- Securely package your item(s).
- Select a carrier (USPS, UPS, FedEx, etc) and pay return postage at time of shipping.
- Ship to the following address:
*For returns without a receipt, credit will be issued in the form of a merchandise credit. Merchandise credit for online returns by mail will be issued via email as an online gift certificate.
Damaged or Defective Merchandise
If your your order is incorrect or the merchandise is damaged or defective please email us immediately at firstname.lastname@example.org. We will provide a prepaid return shipping label by email.
Returns & Exchanges in Store
Bring your receipt and the item(s) you wish to return or exchange to the Timbers & Thorns FC Team Store. Store location and hours can be found here.