F.A.Q.s

  • When will my order ship?
    • Orders usually ship 2-3 business days after they are placed.  We do not ship on weekends or holidays.
    • Orders containing pre-order items will be held until all items are ready to be shipped.  If you want some items from your order before the pre-order ship date, we recommend making a separate transaction for those items.
    • Orders containing custom jerseys will ship 5-10 business days after they are placed.
    • International orders usually ship 5-7 business days after they are placed, not including custom orders.
  • Why does it cost so much to ship internationally?
    • All international rates are determined by the carrier USPS, UPS or FedEx, based on the size, weight and destination of the order.
  • Can I return or exchange a custom jersey?
    • All jerseys that are customized with custom or player names are considered final sale.
    • Returns and exchanges are not accepted for customized jerseys.
  • Can I pick up my order at the PTFC Authentics Shop at Providence Park?
    • Unfortunately, we do not offer in-store pick up at this time.