Frequently Asked Questions
- When will my order ship?
- Orders usually ship 2-3 business days after they are placed. We do not ship on weekends or holidays.
- Orders containing pre-order items will be held until all items are ready to be shipped. If you want some items from your order before the pre-order ship date, we recommend making a separate transaction for those items.
- Orders containing custom jerseys will ship 5-10 business days after they are placed.
- International orders usually ship 5-7 business days after they are placed, not including custom orders.
- I have already placed an order, can I add an item to it?
- Unfortunately, orders that have been processed by our system cannot be edited or added to. We recommend placing a new order or email us for more assistance.
- Why does it cost so much to ship internationally?
- All international rates are determined by the carrier USPS, UPS or FedEx, based on the size, weight and destination of the order.
- For more information regarding international shipments, please visit our International Shipping Info page.
- Can I return or exchange a custom jersey?
- All jerseys that are customized with custom or player names are considered final sale.
- Returns and exchanges are not accepted for customized jerseys.
- Can I pick up my order at the PTFC Authentics Shop at Providence Park?
- Unfortunately, we do not offer in-store pick up at this time.